Effective date: 1 December, 2017; Amended May 2018; Updated June 2018
1. Valossa Service.
1.1 Valossa Software as a Service
These ‘Software as a Service’ General Terms and Conditions (“the Agreement”) apply to your use of services, software, applications, APIs and documentation (collectively, the “Service”) which Valossa Labs Ltd, a company registered in Finland (“Valossa”), will provide to you in relation to the Service. By using the Service, you accept and agree to be bound by these General Terms and Conditions. Please read and review this Agreement carefully before accessing or using the Service to ensure that you understand each provision.
Subject to all limitations and restrictions contained herein, Valossa grants you a non-exclusive and non-transferable subscription right to access and operate the Software (and use the Documentation) as hosted by Valossa solely for internal business purposes and solely to perform those functions described in the Documentation. For clarity, “Software” means Valossa’s proprietary software including the Valossa Core API, other Valossa APIs, and applications that are specifically licensed to you from time to time.
The Software may contain open source software and/or code written by third parties. Such software will have its own individual license terms and conditions. As regards use of open source software or any other third party license under this Agreement, you shall observe and strictly comply with the licensing terms and conditions of such open source software and any third party licenses. Thus, you shall assume and undertake the same rights, duties and liabilities related to open source software and third party licenses as Valossa has undertaken towards any third party license.
You shall not allow any website that is not fully owned by you to frame, syndicate, distribute, replicate, or copy any portion of your web site that provides direct or indirect access to the Software. Unless otherwise expressly permitted in writing you shall not permit any subsidiaries, affiliated companies, or third parties to access the Software.
In no event shall you disassemble, decompile, or reverse engineer the Software or Confidential Information (as defined herein) or permit others to do so. Disassembling, decompiling, and reverse engineering include, without limitation: (i) converting the Software from a machine-readable form into a human-readable form; (ii) disassembling or decompiling the Software by using any means or methods to translate machine-dependent or machine-independent object code into the original human-readable source code or any approximation thereof; (iii) examining the machine-readable object code that controls the Software’s operation and creating the original source code or any approximation thereof by, for example, studying the Software’s behavior in response to a variety of inputs; or (iv) performing any other activity related to the Software that could be construed to be reverse engineering, disassembling, or decompiling. To the extent any such activity may be permitted pursuant to written agreement, the results thereof shall be deemed Confidential Information subject to the requirements of these General Terms and Conditions. You may use Valossa’s Confidential Information solely in connection with the Software and pursuant to the terms of these General Terms and Conditions.
Evaluation of Software:
You may also receive from Valossa a limited, non-exclusive and non-transferable right to access and operate the Software (and use the Documentation) as hosted by Valossa for evaluation purposes, which right to access shall be for a term of thirty (30) days unless otherwise defined separately in writing. You may only use the hosted Software for your internal evaluation of the Software, and solely for making a decision on whether to purchase the Software as a Service.
Notwithstanding anything to the contrary contained herein, except for the limited license rights expressly provided herein, Valossa has and will retain all rights, title and interest in and to the Software (including, without limitation, all patent, copyright, trademark, trade secret and other intellectual property rights), and all copies, modifications and derivative works thereof. Valossa will retain all rights to data, metadata, scripts, algorithms, keywords or any data created by the Service (collectively, the “Valossa Data”).You can integrate Valossa Data to your own products and applications, create custom plugins to your existing system and use Valossa applications. You shall not or permit anyone to sell, license, distribute, assign or otherwise transfer Valossa Data as such, in whole or in part, modified or unmodified, to any third party or anyone else. Any use of Valossa Data not specified in this Agreement and in the Documentation is expressly prohibited. Valossa Data is not redeemable for any sum of money or monetary value from Valossa at any time. You acknowledge that you are obtaining only a limited license right to the Software and that irrespective of any use of the words “purchase”, “sale” or like terms hereunder no ownership rights are being conveyed to you under this Agreement or otherwise. All modifications, upgrades, and enhancements, including, without limitation, any of your suggestions for new features or functionality of the Service, are the property of Valossa.
User Materials and Content:
You retain all right, title, and interest in and to any software, hardware, data, tools, techniques, or other materials that you provide to Valossa in connection with the Service (“User Materials”). You represent and warrant that you will not use the Service in any manner which violates any third party’s rights including proprietary rights. You agree not to submit User Materials or Content that are illegal or may create a risk of loss or damage to Valossa or any other party. By transmitting or allowing the transmission of any Content via the Service (if applicable), you grant Valossa a royalty-free, irrevocable, nonexclusive, worldwide license to transmit and display such Content in whole or in part via the Service for the Term of the Service (defined below). “Content” means the content of any website, email messages, or other materials produced, provided to Valossa and/or used by you in conjunction with the Service.
License to User Data:
As between Valossa and you, you own all right, title, and interest in and to any data (such as videos, images, audio files) that you upload, store and share or otherwise provide to Valossa and any data that Valossa collects and stores on your behalf in providing the Service (the “User Data”). User Data you create remains yours. Valossa claim no ownership over User Data created by you. Unless otherwise agreed in writing, you grant Valossa a worldwide, royalty-free, perpetual, sublicensable, irrevocable, nonexclusive, non-transferable license to: (i) capture, maintain, observe, study and process the User Data in connection with Valossa’s provision of the Service to you; and (ii) compile aggregated statistics for internal, marketing use (provided that no such use shall include any information that can identify you or any of your end users) and use User Data for the purposes of developing the Services and the Software. Except when expressly agreed otherwise in writing, Valossa shall store the User Data uploaded to the Service as long as Valossa deems necessary. Except when expressly agreed otherwise in writing, Valossa shall not sell, license, distribute, assign or otherwise transfer User Data, in whole or in part, to any third party or anyone else. However, unless otherwise agreed in writing, Valossa retains the right to transfer the data to third-party partners in the context of providing the Service.
Suggestions and Improvements to Software;
Notwithstanding this Section, unless otherwise expressly agreed in writing, all suggestions, solutions, improvements, corrections, and other contributions provided by you regarding the Software shall be owned by Valossa, and you hereby agree to assign any such rights to Valossa. Nothing in these General Terms and Conditions shall preclude Valossa from using in any manner or for any purpose it deems necessary, the know-how, techniques, or procedures acquired or used by Valossa in the performance of the Service hereunder.
Pricing for the Valossa Software as a Service is stated on separate pricing page.
The license, service fees, and other amounts required to be paid hereunder do not include any amount for taxes or levy (including interest and penalties). You shall reimburse Valossa and hold Valossa harmless for all sales, use, VAT, excise, property or other taxes or levies which Valossa is required to collect or remit to applicable tax authorities. This provision does not apply to Valossa’s income taxes.
4. Term of Agreement.
4.1 Subscription Term.
You may use the Service pursuant to these General Terms and Conditions on a month-to-month basis in consideration for the payments outlined in Section 3 hereof, or until these General Terms and Conditions terminate as provided herein (the “Term”). Either party may terminate this Agreement if the other party: (a) fails to cure any material breach of this Agreement within 30 days after written notice of such breach; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is instituted against such party (and not dismissed within 60 days thereafter)). Termination is not an exclusive remedy and the exercise by either party of any remedy under this Agreement will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise.
Upon any expiration or termination of this Agreement, you shall cease any and all use of any Software and Documentation and destroy all copies thereof and so certify to Valossa in writing.
Sections 1.1 (Valossa Software as a Service, subsection Use), 2 (Ownership), 3 (Payment), 4 (Term of Agreement), 5.2 (Disclaimer of Warranties), 7 (Limitation of Remedies and Damages), 8 (Confidential Information), 10 (Information Security) and 11 (General) shall survive any termination or expiration of this Agreement.
5. Limited Warranty and Disclaimer.
5.1 Limited Warranty.
Valossa warrants that the Software will perform materially in accordance with the Documentation. Valossa does not warrant that your use of the Service will be uninterrupted or error-free or that any security mechanisms implemented by the Software will not have inherent limitations. Valossa’s sole liability (and your exclusive remedy) for any breach of this warranty shall be, in Valossa’s sole discretion, to use commercially reasonable efforts to provide you with an error-corrected Software within a reasonable time or in the alternative to terminate this Agreement and to refund the fees paid by you during the last six months.
THIS SECTION 5 IS A LIMITED WARRANTY AND EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 5 THE SOFTWARE AND ALL SERVICES INCLUDING PROFESSIONAL SERVICES ARE PROVIDED “AS IS”. NEITHER VALOSSA NOR ITS SUPPLIERS MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.
6. Professional Services.
If separately agreed in writing, Valossa shall be responsible for the performance of any professional consulting services (“Professional Services”). All Professional Services will be performed at Valossa’s standard time and materials rates.
7. Limitation of Remedies and Damages.
7.1 NEITHER PARTY SHALL BE LIABLE FOR ANY LOSS OF USE, LOST DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
7.2 NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, VALOSSA’S AND ITS SUPPLIERS’ ENTIRE LIABILITY TO YOU SHALL NOT EXCEED 15% OF THE AMOUNT ACTUALLY PAID BY YOU TO VALOSSA UNDER THIS AGREEMENT.
7.3 THIS SECTION 7 SHALL NOT APPLY TO YOU WITH RESPECT TO ANY CLAIM ARISING UNDER THE SECTIONS ENTITLED “LICENSE GRANT” (SECTION 1.1), “USE” (SECTION 1.1), “OWNERSHIP” (SECTION 2), “CONFIDENTIAL INFORMATION” (SECTION 8), OR “INFORMATION SECURITY” (SECTION 10).
7.4 The parties agree that the limitations specified in this Section 7 will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose.
8. Confidential Information.
Each party agrees that all code, inventions, know-how, business, technical and financial information which it obtains (“Receiving Party”) from the disclosing party (“Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. Any software, documentation or technical information provided by Valossa (or its agents), performance information relating to the Software or the Service, and the terms of this Agreement shall be deemed Confidential Information of Valossa without any marking or further designation. The fact that you are a customer of Valossa shall not be Confidential Information. Except as expressly authorized herein, the Receiving Party will hold in confidence and not use or disclose any Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information which the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; (iv) is independently developed by employees of the Receiving Party who had no access to such information; or (v) is required to be disclosed pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation, law or order and with advance notice to the Disclosing Party). The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that the Disclosing Party shall be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law.
Your Acknowledgement. You agree that Valossa may identify you as a customer of Valossa in its marketing materials.
10. Information security
You shall be obliged to keep the login names, the passwords, API keys and any other kinds of access tokens required for the use of the Service confidential, to keep them in a safe place, and to protect them against unauthorized access by third parties with appropriate precautions, and to instruct the users to observe copyright regulations. Personal access data must be changed at regular intervals.
Before entering your data and information, you shall be obliged to check the same for viruses or other harmful components and to use state of the art anti-virus programs for this purpose. In addition, you shall be responsible for the entry and the maintenance of your data.
In the case of violations of by you of your duties and obligations according to this sub-paragraph, Valossa shall be entitled to immediately block your access to the Software and to terminate this Agreement for material breach.
11. Personal Data Processing (Agreement).
11.1.1 If any Customer Data constitutes Personal Data, Customer shall be the controller (determining the purposes and means of the Personal Data processing) and Valossa shall be the processor acting on Customer’s behalf.
11.1.2 By entering into these Terms, Customer instructs Valossa to process Customer Personal Data only in accordance with applicable law: (a) to provide the Services; (b) as further specified via Customer’s use of the Services; (c) as documented in the form of the Agreement, including these Terms; and (d) as further documented in any other written instructions given by Customer and acknowledged by Valossa as constituting instructions for purposes of these Terms.
11.2.1 Valossa shall provide sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of GDPR and ensure the protection of the rights of the data subject.
11.2.2 Valossa ensures, that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. In addition, Valossa takes all measures required pursuant to Article 32 of GDPR.
11.2.3 If Valossa becomes aware of a security incident constituting of a security breach and/or unauthorized access to the Service resulting in loss, disclosure, or alternation of Customer’s Personal Data, Valossa will as soon as reasonably practicable notify Customer in writing of such security incident. Upon request, Valossa will promptly provide to Customer all information and documentation that Customer has available regarding Customer’s Subscription Service in connection with such incident.
11.2.4 Customer shall upon request have a right to audit Valossa’s processing of the Personal Data and such audit may be performed agreed between Valossa and Customer.
11.3. Assisting the data controller
11.3.1 Taking into account the nature of the processing, Valossa assists, if needed, the controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the controller’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of GDPR.
11.3.2 If a data subject, the data protection authority, or any other third party requests information from Valossa regarding the processing of Personal Data, Valossa shall forward such request to Customer. Customer shall provide prompt and clear instructions to Valossa in respect of dealing with such request.
11.3.3 Valossa assists the controller, if needed, in ensuring compliance with the obligations pursuant to Articles 32 to 36 of GDPR taking into account the nature of processing and the information available to the processor.
11.4.1 Customer acknowledges and accepts that Valossa may enlist sub-contractor(s) to provide limited services, such as providing server hosting, and that such sub-contractor may be considered a sub-processor of Personal Data.
11.4.2 Valossa will with three (3) months’ notice, via mail inform Customer of any changes of the sub-contractors used. Where Customer does not accept a change, Customer shall be entitled, within the aforementioned period of three (3) months, provided that the changes have a material adverse effect on Customer, to terminate this Agreement with immediate effect. Where this Agreement is not terminated by Customer within the aforementioned time, Customer shall be deemed to have accepted the change. The sub-processor shall only process Personal Data in accordance with Customer’s instructions and for the purpose of providing the Services and shall implement and maintain appropriate technical and organizational measures to protect the Personal Data. Valossa shall be fully liable for the sub-processor’s fulfilment of the aforementioned obligations. Except as set forth in this section X.7, or as Customer may otherwise authorize, Valossa will not transfer Personal Data to any third party. Personal Data shall only be processed in a country that has an adequate level of protection or special safeguards protecting the Personal Data and the rights of the data subject (e.g. within the EU/EEA).
11.5.1 Subject matter: Valossa’s provision of the Services to Customer
11.5.2 Duration of the Processing: the term plus the period from the expiry of the term until deletion of all customer data by Valossa in accordance with the Terms.
11.5.3 Nature and Purpose of the Processing: Valossa will process customer personal data for the purposes of providing the Services to Customer in accordance with the terms.
11.5.4 Categories of Data: data relating to individuals provided to Valossa via the Services, by (or at the direction of) Customer or by Customer End Users.
11.5.5 Data Subjects: data subjects include the individuals about whom data is provided to Valossa via the Services by (or at the direction of) customer or by customer end users.
11.6. Deletion or returning the personal data
11.6.1 Valossa will, at the choice of the controller, delete or return all the personal data to the controller after the end of the provision of services relating to processing, and deletes existing copies unless Union or Member State law requires storage of the personal data.
11.7.1 In relation to the data subjects as well as in relation to authorities, and Customer is recommended to be lawful, fair and transparent. If any tangible or intangible damage is caused to a person due to a violation of the EU General Data Protection Regulation, Valossa will be liable for the damage only to the extent that Valossa has not explicitly abided by the obligations of Personal Data Processors set forth in the EU General Data Protection Regulation. Both Parties are obligated to pay only the part of the damages or administrative fine that corresponds to the liability for damage confirmed in the final decision of a data protection authority or a court of law.
12.1 Assignment. This Agreement will bind and inure to the benefit of each party’s permitted successors and assigns. You may not assign this Agreement except with Valossa’s prior written consent, which shall not be unreasonably withheld. Any attempt by you to transfer or assign this Agreement without such written consent will be null and void. Valossa may assign this Agreement in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of its assets or voting securities.
12.2 Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited to the minimum extent necessary so that this Agreement shall otherwise remain in effect.
12.3 Governing Law; Jurisdiction and Venue. This Agreement shall be governed by and constructed in accordance with the laws of Finland, excluding its conflict of laws principles. Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or validity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The arbitration shall be conducted by one (1) arbitrator in Helsinki, Finland in the English language. The award shall be binding on the Parties.
12.4 Attorneys’ Fees and Costs. The prevailing party in any action to enforce this Agreement will be entitled to recover its attorneys’ fees and costs in connection with such action.
12.5 Notices and Reports. Any notice or report hereunder shall be in writing to the notice address set forth above and shall be deemed given: (i) upon receipt if by personal delivery; (ii) upon receipt if sent by certified or registered mail (return receipt requested); or (iii) one day after it is sent if by next day delivery by a major commercial delivery service.
12.6 Amendments; Waivers. No supplement, modification, or amendment of this Agreement shall be binding, unless executed in writing by a duly authorized representative of each party to this Agreement. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement, nor will any waiver be effective unless in a writing signed by a duly authorized representative on behalf of the party claimed to have waived. No provision of any purchase order or other business form employed by you will supersede the terms and conditions of this Agreement, and any such document relating to this Agreement shall be for administrative purposes only and shall have no legal effect.
12.7 Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement.
12.8 Independent Contractors. The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.
12.9 Force Majeure. Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which occur after the signing of this Agreement and which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster or refusal of a license by a government agency.